Return Request Process
If you wish to return an item, you must initiate the return process by emailing [email protected]. Your request should include your order number, the item you wish to return, and the reason for the return. We recommend that you submit your return request within 14 days of receiving your order to ensure eligibility for a return. Once we receive your request, we will respond within 3 business days with further instructions.
Eligibility for Returns
To be eligible for a return, the item must be unused and in its original packaging. Items that have been assembled, modified, or damaged will not be accepted for return. Additionally, certain items may be non-returnable, including custom-made or personalized products. It is your responsibility to ensure that the item meets these criteria before requesting a return.
Return Shipping Costs
You are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a defective or incorrect item, please contact us immediately to discuss return shipping options.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive an item that is damaged or defective, you must notify us within 48 hours of delivery by emailing [email protected]. Please include photos of the damage or defect in your email. We will work with you to resolve the issue, which may include a return for a full refund or a replacement item, depending on the circumstances.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for choosing TimberNests for your furniture needs.